Last Updated: 16 Oct 2025

We want you to love what you order from SUDHA HOME FOODS. This policy explains our approach to cancellations, returns, and refunds for orders placed on www.intimithai.com.

1. Cancellations

• Before Dispatch: You may request cancellation by contacting support. If approved, we’ll refund the amount (after deducting applicable gateway charges if any).
• After Dispatch: Orders already shipped cannot be cancelled.

2. Returns / Replacements

• Due to the perishable nature of many items, returns are generally not accepted.
• However, if you receive a wrong, damaged, or quality-compromised item, contact us within 24 hours of delivery with photos/videos. We may offer a replacement or partial refund at our discretion.

3. Refunds

• Eligible refunds (for pre-dispatch cancellations or approved issues) will be processed to the original payment method within 5–7 business days after approval.
• Bank processing times may vary.

4. Non-Refundable Cases

• Incorrect or incomplete address provided by customer.
• Unreachable customer or delivery attempts exhausted.
• Delays due to circumstances beyond our control (weather, festivals, strikes, etc.).
• Customer fails to raise complaint within 24 hours of delivery.

5. How to Raise a Request

Email support@intimithai.com or call +91-9849579990 with: order number, issue description, and images/videos of parcel/product.

6. Contact

For any clarification, reach us at support@intimithai.com.